Building Effective Teams

The program is designed for executives, managers and team-leaders who strive to raise team spirit and gather members of the group, team or department around a common idea, vision or goal.

About training

The key to effective and harmonious teams, durable results and creative problem solving is trust. Trust leads cohesive teams in place where members work more productively together, supporting each other to meet deadlines and achieve the common goal.

This program provides you and your team members with the skills and tools for communicating more effectively through mutual understanding and trust, in any type of business or social situation.

Program has two phases:

1) Preparation

In this stage, via an online questionnaire, participants will:

  • Create their own case studies for the training by assessing the communication style of the person with whom they don’t have good communication at the moment, or ‘person X’
  • Assess their own communication style
  • Other team members (3-15) assess their communication style

2) Training

During the 2-day training program, participants test Persona’s communication models through a series of interactive workshops, and as a result of the training create action plans with concrete steps to improve communication with their difficult person and improve relations with all team members.

Topics covered in two-day training:

1) Communication styles in the function  of team building

  • Persona’s “Model of communication styles,” in view of building a superior team
  • The basic needs of each communication style
  • Evaluation of personal style and the style of the associates in the matrix of communication styles.
  • Collaboration among team members of different communication styles.
  • Conflicts and resolving conflicts among team members of different communication styles.

2) Building trust in teams

  • The definition of trust
  • The four elements for building trust within the team
  • The strengths and weaknesses of each communication style in the process of confidence building
  • The Platinum Rule to build trust
  • The definition of empathy
  • The importance of empathy skills projections
  • Behaviors of projecting empathy

3) Superior teams in action

  • How to run a meeting
  • How to use the time
  • How to reduce weaknesses
  • How to react in tension
  • How do they see other styles in tension
  • What motivates them
  • How to make decisions
  • Flexibility of team members
  • Introduction of tensions within the team

4) Characteristics of top teams

  • The difference between the group and the team.
  • Logical levels as a tool for building high quality teams.
  • Developing team spirit and belonging.
  • R.I.D.A.R.T. model – the quality of team interaction.
  • Stages in the team construction
  • Defining the team’s values and team mission

5) Communication styles and top teams (role play)

  • Strengths and weaknesses of different communication styles in the process of building a superior team.

Role play – participants are based on the positions in the matrix of communication styles divided into small groups and work as a team on a given topic

The program will provide:

  • Insight into how your team members perceive your communication and behavioural style.
  • Insight into specific contributions and motivations of each team members, and the factors that will foster cooperation
  • Skills to build trust within teams and to project empathy
  • Capacity to deal effectively with relationship tensions and situations involving change, as a team.
  • Understanding of strategies that lead to individual achievement and team success.
  • Tools and skills to overcome common team failures such as missed deadlines, conflict, stress and inefficiency.

These new skills are easy to learn and immediately applicable to real-life work challenges. You will receive feedback on how team members perceive your natural communication style, ability to project empathy, and level of interpersonal flexibility. We help you understand your strengths in trust building, and more importantly, provide skills to minimize or eliminate any weakness.

Contact us

For all the additional information contact us via phone +381 11 3423 980, or e-mail

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