Conflict managment is a two-day training created by Atria Group which aims to foster communication within the team or simply get individuals familiar with constructive ways to address them.
In this training participants will have the opportunity to learn about:
- The concept of conflict – the notion, roots, consequences;
- Different ways of perceiving conflict: the conflict as a threat or as an opportunity;
- The types of conflicts;
- Stages in conflict development (conflict dynamics);
- Patterns of behavior in conflict;
- Outcomes of conflicts;
- Conflict resolution principles;
- Conflict resolution skills.