Manager as Mentor

Manager as Mentor is a training created for managers, supervisors, team leaders, and professionals who want to learn to support personal and professional development of their team members. The basic elements of this training are Persona’s Social Styles and Trust Building Models.


About training

In this two-day course, participants will gain awareness of the importance of mentoring as a supervisory/management role and also develop an understanding of the mentoring process and how to use it to “grow” people and organizations. They will identify their own mentoring style, learn how to apply and adapt that style in different mentoring relationships and learn specific tools and techniques to more effectively mentor their people.

Topics covered on training:

1) Developing a Mentoring Mindset

  • What is “mentoring”?
  • The benefits of mentoring
  • Characteristics and core competencies of effective mentors
  • From performance management to performance empowerment

2) Your Mentoring Communication Style

  • Persona communication style matrix
  • Basic needs of each style
  • Behaviors associated with each style
  • Influencing others
  • Making decisions
  • Reacting to stress

3) Trust, Empathy, & Flexibility

  • The Persona trust model
  • Four elements of trust
  • Ability for trust building
  • What Is empathy?
  • Flexibility and your communication style

4) Performance Improvement: Coaching & Counseling

  • S.M.A.R.T. goals
  • Motivating each style
  • The importance of feedback
  • How to give feedback
  • How to minimize the weaknesses of each style

5) Performance Improvement: Teaching, Role Modeling & Championing

  • Identifies key techniques required for effective teaching, role modeling, and championing to improve people’s performance. Specific topics include:
  • The learning process How each style uses time
  • Questioning Problem solving
  • Persona trust model Championing

6) Mentoring Effectiveness

  • Reviews and concludes the course. Specific topics include:
  • Guidelines for effective
  • Traditional management vs. performance empowerment
  • The manager’s changing mentors role
Learning points:

  • What is mentoring
  • What characteristics and competences do the effective mentors possess
  • The importance of feedback/How to give feedback
  • How to set goals and track the realization
  • How to increase the effectiveness through mentoring
  • The key to successful mentoring
  • Asking effective questions
  • The key elements of effective modelling.
Benefits for participants:

  • Getting familiarized with the basic mentoring skills
  • Implementation of mentoring through personal communicational style
  • Characteristics of mentoring different employees by recognizing heir communicational style
Contact us

For all the additional information contact us via phone +381 11 3423 980, or e-mail

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