Customer Contact Styles Questionnaire (CCSQ)
CCSQ is dedicated to individuals who work directly with clients in banks, sales or different call centres.
- Clear insight in preferred behaviour style with people, ways of thinking and stress and pressure management
- Insight in candidate’s potential for good client cooperation
- Negotiation and persuasion ability level
- Individual’s potential to cope with client’s objections
- Clear directions about strengths and weaknesses and precise defined developing plans according to it
Personality questionnaire is specially created for personal preferences evaluation of persons who are in everyday personal or telephone contact with clients.
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