Customer Contact Styles Questionnaire (CCSQ) – Atria Group

Customer Contact Styles Questionnaire (CCSQ)

CCSQ is dedicated to individuals who work directly with clients in banks, sales or different call centres.

Methodology:

  • SHL

Assessment outcome:

  • Clear insight in preferred behaviour style with people, ways of thinking and stress and pressure management
  • Insight in candidate’s potential for good client cooperation
  • Negotiation and persuasion ability level
  • Individual’s potential to cope with client’s objections
  • Clear directions about strengths and weaknesses and precise defined developing plans according to it

Specifics:

Personality questionnaire is specially created for personal preferences evaluation of persons who are in everyday personal or telephone contact with clients.

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